Frequently Asked Questions
Everything you need to know about bringing ORCA home.
What materials are used in ORCA products?
We prioritize sustainable, high-grade materials including FSC-certified timber, organic textiles, and reinforced ceramics to ensure every piece is built for longevity and aesthetic appeal.
How long does shipping typically take?
Standard domestic shipping takes 5-7 business days. For larger furniture items, our white-glove delivery service typically arrives within 10-14 business days, including full assembly and packaging removal.
What is your return policy?
We offer a 30-day trial period for all home goods. If you are not completely satisfied, you can return your items in their original packaging for a full refund, minus a small restocking fee for oversized furniture.
Do you offer international shipping?
Currently, ORCA ships to the United States, Canada, and select European countries. Shipping rates and delivery timelines vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status by logging into your ORCA account dashboard.
Are your products covered by a warranty?
Yes, all ORCA furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.